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General conditions of sale and use

Welcome to the Natura e-commerce site. By using our site and placing an order, you agree to respect and be bound by these general conditions of sale and use. Please read them carefully before making purchases.

1. General

Red Force LLC is the owner of the site

These general conditions of sale and use (CGVU) apply to all orders placed on the Natura website By accessing the site, browsing it or using it, you accept these General Terms and Conditions without reservation.

2. Products

The products available for sale are those described on our site at the time of consultation. We strive to present and describe products as accurately as possible. However, errors may occur. The photographs of the products are not contractual.

3. Orders

We will not trade or provide services to OFAC and sanctioned countries.

Customers using the Website who are minors/under the age of 18 should not register as a user of the Website and should not transact or use the Website.

The cardholder must keep a copy of transaction records and the merchant's policies and rules.

The user is responsible for the confidentiality of his account.

To place an order, you must:

  • Be at least 18 years old.
  • Provide accurate and complete personal information.

The order is considered accepted after receipt of a confirmation email from us. We reserve the right to refuse an order for legitimate reasons, in particular in the event of fraud or non-payment.

4. Price and payment

Product prices are quoted in Euros and include all applicable taxes, unless otherwise stated. Delivery costs are not included and are added at the time of validation of the order.

Accepted payment methods are:

  • Credit/debit card (VISA, Mastercard, AMEX)
  • Paypal

Payment is debited at the time of order confirmation.

5. Delivery

Delivery terms are detailed in our delivery policy . We endeavor to meet delivery times quoted, but delays may occur due to circumstances beyond our control.

6. Withdrawal and returns

In accordance with current legislation, you have a period of 30 days from receipt of your order to exercise your right of withdrawal and return the products without having to provide reasons or pay penalties.

Returns must comply with the conditions detailed in our returns and refunds policy .

7. Liability

Natura cannot be held responsible for damage resulting from improper use of the purchased product. Our liability is limited to the amount of the order placed.

8. Intellectual property

All content present on our site (texts, images, logos, etc.) is the exclusive property of Natura or its partners. Any reproduction, distribution or use of these contents without prior authorization is strictly prohibited.

9. Personal data

The processing of your personal data is governed by our privacy policy . By using our site, you consent to this processing and warrant that all data provided is accurate.

10. Modification of the General Terms and Conditions

Natura reserves the right to modify these General Terms and Conditions at any time. Changes will take effect upon posting on the Site. We encourage you to regularly consult this page to stay informed of the conditions in force.

11. Applicable law and competent jurisdiction

These General Terms and Conditions are governed by the law of the United Arab Emirates. Any dispute relating to their interpretation and/or execution falls to the competent courts of Sharjah.

12. Contact

For any questions regarding these general conditions of sale and use, you can contact us at:

  • By email via our contact page or at

Thank you for trusting Natura. We hope you enjoy your shopping experience with us.