Free delivery in France

Billing conditions

At Natura, we strive to make the billing process as transparent and easy as possible. By placing an order on our site, you accept the following billing conditions:

1. General

All orders placed on our site are subject to these billing conditions. By placing an order, you agree that all billing information provided will be accurate, complete and current.

2. Billing Information

When ordering, you must provide accurate billing information, including:

  • Full Name
  • Billing address
  • E-mail address
  • Phone number

This information is necessary to process and confirm your order.

3. Payment Methods

We accept the following payment methods:

  • Credit/debit card (VISA, Mastercard, AMEX)
  • Paypal

4. Validation and Security

All payment transactions are secured by encryption technologies (SSL) to ensure the safety of your financial information. Natura reserves the right to verify the validity of the payment before processing the order.

5. Billing and debit

The full amount of the order, including shipping and applicable taxes, will be charged to your payment method at the time of order confirmation. A detailed invoice will be sent to you by email once payment has been confirmed.

6. Taxes

Prices displayed on our site include all applicable taxes, unless otherwise noted. If additional taxes apply depending on your location, they will be calculated and added at checkout.

7. Order Changes

If you wish to change the billing information or payment method after placing an order, please contact our customer service via our contact page or at as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modification if the order has already been processed.

8. Payment Issues

If there is a problem with your payment (refused payment, processing error, etc.), we will contact you to inform you and offer you an alternative solution. If we are unable to resolve the payment issue, the order may be canceled.

9. Refunds

Refund conditions are detailed in our returns and refunds policy . In the event of a refund, the amount will be credited to the same payment method used when ordering. Processing times may vary depending on your bank or credit card provider.

10. Contact

For any questions or concerns regarding billing, please contact us at:

  • By email via our contact page or at

Thank you for trusting Natura with your online purchases. We are committed to providing you with a clear and secure billing experience.