Free delivery in France

Delivery policy

We are committed to providing you with an exceptional online shopping experience, including a reliable and fast delivery service. Please read our delivery policy carefully to understand how we process your orders and deliveries.

Delivery areas

We currently offer delivery to the following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania , Slovakia, Slovenia, Sweden.

Delivery delay

Delivery time depends on the availability of the items ordered and the delivery address. Here are the estimated deadlines:

  • Standard delivery: 6 to 12 business days

Please note that these lead times are estimates and may vary depending on exceptional circumstances (weather conditions, public holidays, etc.).

Delivery price

We offer delivery regardless of the amount of your order in mainland France as well as throughout Europe.

  • Standard delivery: €0.00 (free)

Order processing

Orders are processed Monday through Friday (excluding public holidays). Any order placed after 2 p.m. (French time) will be processed the following business day.

Order tracking

As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can track your package in real time via the carrier's tracking site.

Delivery issues

If you encounter problems with the delivery of your order (delay, damaged package, etc.), please contact our customer service as soon as possible:

  • By email via our contact page or at

Order changes and cancellations

If you would like to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modification or cancellation if the order has already been processed or shipped.

Returns and exchanges

For more information on our returns and exchanges policy, please visit our dedicated page: Refunds Returns Policy

Thank you for choosing Natura! We hope you enjoy shopping with us. If you have any additional questions, please do not hesitate to contact us.